Student Support & Contact a Coach Services

From submitting draft assessments to scheduling calls with your Learning Coach to asking questions about your Learning Plan, we aim to get you the support you need to get back on track as soon as possible.

Choose which support service you require to get started.


Book in a call

Speak with a Learning Coach at a time that fits you

  • Discuss a Unit Assessment Task
  • Discuss contextualising coursework to your workplace
  • Discuss possible RPL options
  • Discuss assessment feedback
  • Discuss learning material questions
Book a Call


Submit a Support Request

Email responses within 2 business days from Student Support or Learning Coaches

  • Submit a draft assessment
  • Questions about your Learning Plan
  • Questions about your Case Study
  • Questions about tutorial activities
  • Questions about your assessments
  • Request quiz result details
  • Contact Student Finance

Contact Student Support


Start a Live Chat

Instant replies from Student Support Mon-Fri, 9am-6pm*

  • Request access to new units
  • Queries about Learning Plan timeframes
  • Questions about your Learning Journal
  • Questions about the Student Portal
  • Student Portal login issues
  • Technical difficulties and missing documents

Start live chat


* Please note: Live Chat availability times are in AEDT/AEST (Melbourne).

If you need to report an error with the website, please log a case through our Website Error Log form.

Need to access a case study?