Medical receptionists are essential to a healthcare team as they are responsible for initial patient interaction and customer experience in a practice. Scheduling appointments, following up on patients, ensuring documentation, payments, invoices, and all other important resources are organised and filed appropriately. Receptionists are also responsible for informing healthcare professionals and all other staff of patient or practice needs.
Administrators are responsible for overseeing all administrative duties within a healthcare organisation, including filing, processing documents, creating spreadsheets, documentation, processes and presentations, overseeing and manage office projects and tasks, ensuring confidentiality is upheld in processing patient information and more. In the healthcare sector, administrators are absolutely essential for the successful running of the practice given the increased need for efficiency in compliance and following medical best practice.
Senior medical receptionist
A Senior Medical Receptionist has responsibility over and daily management of other receptionists within a medical or allied health practice. Senior receptionists still have all clerical, administrative and customer service duties, but will also potentially manage the hours and duties of subordinate receptionists. Senior Medical Receptionists report directly to the Practice Manager of the organisation.
Practice Managers are responsible for the overall management of staff within a practice, with responsibilities in hiring, resolving employee conflicts, maintaining equipment, upholding staff training requirements, ensuring compliance in all areas, maintaining stock inventory and more. Practice Managers have more control over the operational side of the business, and will work with higher management to ensure execution and implementation of business decisions are successful.
Business Managers within a health practice work alongside or above the Practice Manager and oversee all business decisions made from a strategic level than a day-to-day operational level. Business Managers within a health practice will have more responsibilities with overall budgeting and overseeing departmental decisions.